An A-class reception
‘Your concierges make living at Encore an absolute pleasure for our residents and complements their lifestyle. Like having a personal assistant for the building manager, the concierges make life easier for all.’
Terry Orr, Building Manager, Encore, 21 Elizabeth Bay Rd, Elizabeth Bay
The front line of contact, your concierge is an ambassador for your building. First impressions are critical. With our well-presented, personable concierges you will experience more than a five-star greeting.
At all times you can expect our concierges to:
- Be friendly and courteous
- Perform their duties discreetly and efficiently
- Maintain strict confidentiality
- Be honest and reliable
- Be proactive and eager to please.
All in the line of duty
‘Whenever we’ve used A Class Concierge, we’ve found their staff to be highly trained, friendly and absolutely committed both to giving good service and to providing the tightest security to the buildings in which they work. Highly recommended.’
Sue Williams, Founder of the Owners Corporation Network and former Secretary, and former Chair of Altair Apartments
Your concierge is totally committed to ensuring the smooth and efficient day-to-day running of your building. He or she will:
- Meet and greet residents and their guests
- Attend to the daily needs of residents such as taking receipt of deliveries and parcels
- Maintain a database of tradespeople and contractors
- Keep track of visitor parking
- Handle cash, such as deposits for removals
- Keep a log of events (such as noise complaints, security breaches, common property maintenance issues)
- Inspect premises with building manager, including fire inspections and pre and post move inspections
- Safely keep residents’ apartment keys, common property trades keys and security devices
- Manage people and vehicle movement in the building
- Raise the alert if a situation poses a potential threat to property or residents.
Providing that bit extra
‘The professionalism and attention to detail shown by you and your team exceeds my expectations.’ Frank Zakis, Building Manager, In Design Projects
Whenever we can, we provide all those little extras that make our service special, such as helping your party run smoothly and ensuring minimal disruption during unusual circumstances such as major renovations. As a value-added ‘extra’ we also employ – at our own cost – an auditor to carry out a weekly audit of resident apartment keys.
We take a flexible approach – if we can do it we will.
Training our concierges to know your building
‘I would like to commend you on the thorough training you give the staff on all facets of their jobs, particularly security and customer service. Your attention to detail and competent staff is an invaluable help with the smooth running of the building.’
Terry Orr, Building Manager Encore, 21 Elizabeth Bay Rd, Elizabeth Bay
To ensure the smooth and consistent running of your building and provide appropriate support to your building manager, we carefully select and comprehensively train all our concierges. Our training program includes theory as well as role-plays, a final exam and a supervised period ‘on the job’.
So that you continue to receive superior service, our Director and Supervisor regularly conduct on-site inspections and monitor procedures. We provide our concierges with 24-hour phone support as well as on-site support if required.
We are proud to have a team of loyal and committed employees, some of whom have remained with us since our inception. All our concierges are directly employed by A Class Concierge and we are completely independent from any other services involved in your building (for example, dry cleaners, florists or removalist companies). We are happy to recommend services; however, we do not receive any commissions from any service providers.
A procedure for every duty
‘In the lead-up to making our decision on the service provider, A Class Concierge Pty Ltd not only stood out in terms of the services that they were able to offer but also in the training process and policies they had in place to ensure excellence. The actual results have been beyond my and my customers’ expectations. The A Class Concierge team is proactive, professional and always ready and willing to go above and beyond what is expected of them. Under the superb guidance of Ms Francis, the team delivers a seamless experience to our residents and also finds opportunities to delight.’ Catherine Maude National Customer Services Manager Stockland, Level 25, 133 Castlereagh Street, Sydney
We have procedures for every duty from delivering the newspapers, to maintaining a resident information database as new residents move in and out, to organising de-activation of security devices, to care of property pre- and post-inspections.
In consultation with your building manager and with owners’ corporation approval, we will recommend additional procedures as needed.